Wholesale terms and conditions

How To Order Overview:

It's easy to place a wholesale order from my studio.

1. Request an order form by email from lisa@lisahenshall.com

2. Send it to me once you have bought all the lovely things you like.

3.  Pay by BACS transfer

4. Get your lovely things

OR

1. Email me for a wholesale log-in for the website.

2. Log in to my website and use the wholesale catalogue and shop to buy your lovely things.

3.  Wait for an invoice and shipping amount confirmation

4. Pay by BACS

5. Receive your lovely things.

 Minimum orders £100

Free postage over £150

Email me with any queries:

lisa@lisahenshall.com

So, if you would like to place a wholesale order then you can do so by emailing me for a wholesale order form and emailing it to me or by making sure you have logged in to view the wholesale section of the website.  If you want access to the wholesale shop then please contact me here.

On receipt of your order,  I will email you an invoice with finalised delivery costs. Delivery costs quoted at the checkout are just an estimate and are subject to change. Please DO NOT attempt to make payment until you have received a final invoice via email. By clicking ‘Place Order’ you are submitting your order as a request and it is not made final until you have received an email invoice.

Stock Availability and delivery:

I keep a great selection of most things but because I want everything to be exciting and fresh for you I do make some things especially for your order.  Please allow me an extra bit of time to do this. I aim to dispatch within 2-5 weeks. 

All orders are sent tracked and signed for.

For international orders, any customs charges will be your responsibility as the retailer.

Shipping charges:

All shipping charges will be calculated according to your order size and weight and included in your invoice. As a general guideline, UK orders weighing up to 20kg will usually cost £15 for postage and packaging. Shipping charges shown on the checkout page are only a guide which although are likely to be accurate, are not guaranteed due to the heavy nature of my stone items.

Order Changes:

Any changes to orders must be requested within 24 hours of submitting your completed order form, or following my notification of limited stock.  If it is after this then please email and I will do my best to accommodate you :) but may not be able to.

Minimum Requirements:

I require a minimum spend of £100 on all wholesale orders. If you spend £150 then the shipping is free. Prices are subject to change without notice although this is unlikely.  If you are making a repeat order within 3 months of the dispatch date of your latest order, you may request to order at a reduced minimum spend.

I expect all retailers to sell each item at no less than the recommended retail price for a minimum of 6 months following purchase. RRPs can be found by visiting www.lisahenshall.com and logging out of your wholesale trade account.

Payment:

Please make all payments via BACS only.  I will provide details with your invoice. Please wait to receive an email confirming your final invoice before paying and DO NOT attempt to make payment when submitting your order.  It is really important to me that I have a chance to review shipping costs and lead times - after all I want to offer you amazing service every time.  All orders must be paid for in full before dispatch and invoices are payable at your earliest convenience.

 

Returns / Exchanges:

I do not accept returns or exchanges on wholesale orders with the exception of any damages or defects. When your order arrives please inspect everything thoroughly to ensure all items ordered have been included and are intact. Should you find anything is either missing or damaged you must email me within 48hrs  of receiving your order.  Please include photographs to evidence any damages. I will rectify any damages as soon as possible.

PLEASE NOT THAT EACH ITEM OF MY WORK IS DIFFERENT AND UNIQUE, THE DEISGNS VARY SLIGHTLY AND THE STONEWORK HAS A NATURAL VARIETY TO IT.  SOMETIMES IT HAS CRACKS, CRYSTALS AND A UNIQUE SURFACE. EACH PIECE IS SLIGHTLY DIFFERENT EVEN IN THE SAME DESIGN.